FAQs

FAQs

Returns & Exchanges

Can I return a product if there’s an issue?

At Desi Diva, we’re pleased to offer exchanges, but please note that returns are not accepted. Kindly refer to our Exchange Policy for more details.

No, we’ll cover the shipping cost for exchanges both ways.

If we make a mistake with your order – such as sending the wrong size or wrong item or a manufacturing defect that was missed during packaging – we will acknowledge the issue and send you a replacement.

Cancellation and Delivery Information

Can I cancel my order if I’ve changed my mind?

Certainly! You may cancel your order within 12 hours of placing it, and we will issue a 100% refund. 

Desi Diva ensures your order is delivered within 21 days of purchase. However, delays may sometimes occur due to factors beyond our control.

Yes, we deliver across Australia and New Zealand via Australia Post.

Yes, we offer in-store pickup at our Bridgeman Downs location.

Custom Clothing & Alterations

Do you offer alterations?

Absolutely! We provide minor alterations free of charge to ensure your garment fits you perfectly.

We adjust length, bust, and waist as part of our minor alterations services.

Note: This excludes garments such as Lehnga, gown and flared suit.

Yes, we offer tailor-made saree blouses crafted to your precise measurements.

Jewellery, Bags & footwear

Can jewellery, bags or footwear be exchanged?

Exchanges are not available for jewellery, bags or footwear. We appreciate your understanding on this matter.